Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.*

Service Support Assistant

About the Role:

As a Service Support Assistant, you'll be at the heart of our customer experience. You'll join a team of 10 delivering efficient and effective customer services to thousands of customers who use our Highways and Road Networks daily, to ensure they have safe, reliable journeys.

About the Candidate:

You'll be the first point of contact for our customers, handling a wide range of queries and dealing with official land searches. Whether it's an email, phone call or a letter, you'll be providing the help or information our customers need in a timely and effective way. You'll also learn how to deal with and respond appropriately to customer queries and complaints and provide accurate, real-time information on issues to our residents, partner organisations and colleagues.

Based at Mallory Buildings, Birkenhead, you'll be helping us respond to approximately over a 1000 enquires per month both from Wirral residents and Councillors.

For an informal chat about this role– please contact Jane Hodgkiss, Service Support Manager, on email janehodgkiss@wirral.gov.uk

Interviews to be held on 18^th August 2025.

As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

^{It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.}

^{Applications will be accepted until midnight on the closing date.}

^{We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.}

^{Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.}

^{All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.}

^{The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.}