Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.*

HR Helpdesk Officer – 12 month Fixed Term Contract – Maternity Cover

Are you passionate about helping people and delivering excellent customer service? We’re looking for a dedicated, people‑focused HR Helpdesk Officer to join our welcoming and supportive Transaction Centre team. This is a fantastic opportunity to play a key role in providing a reliable, high‑quality service to colleagues across our organisation.

About the Role:

As an HR Helpdesk Officer, you will be the trusted first point of contact for employees, managers and external partners. You’ll provide clear, accurate and timely advice on a wide range of HR and business support enquiries — including those that are complex or sensitive.

You will handle transactions, maintain accurate records, and produce tailored reports that support informed decision‑making. You’ll also contribute to improving our processes, helping us continually enhance the service we deliver.

What You Will Be Doing

• Providing informed, professional advice on HR and business support processes — including non‑routine and complex enquiries.
• Preparing accurate correspondence, reports and statements while maintaining strict confidentiality.
• Extracting, interpreting and analysing data from business systems to ensure correct procedures are followed.
• Responding to queries and complaints with compassion, clarity and professionalism.
• Identifying opportunities for continuous improvement and sharing ideas for better ways of working.
• Building positive working relationships and contributing to a supportive, collaborative team culture.
• Assisting in the training and mentoring of colleagues when required.

About the Candidate:

We are looking for someone with excellent communication skills and the ability to build strong, positive relationships. Experienced in working in a busy, customer‑focused environment.

Strong literacy, numeracy and IT skills (NVQ Level 3 or equivalent) are required with the ability to analyse information, follow procedures and make sound, well‑reasoned decisions.

The successful candidate will demonstrate our commitment to our values and provide a service we can all be proud of.

Interviews to be held 18^th March 2026.

For further information about the role or for an informal chat, please contact Karen Glean karenglean@wirral.gov.uk

As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. 

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.