Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.*

Wirral Council’s Central Advice and Duty Team (CADT) is the frontline “one-stop” point of contact for Adult Social Care, handling telephone referrals, safeguarding concerns, Mental Health Act enquiries, and information from a range of health and care partners. We are looking for a motivated and compassionate Specialist Advisor to join our busy team and help ensure residents, families, and professionals receive the right advice and support at the right time.

About the Role

As a CADT Specialist Advisor, you will be one of the first points of contact for adults aged 18 and over who need support, as well as for the professionals and family members contacting on their behalf. Duties will include the following: -

• Handle a wide range of telephone referrals, including sensitive or complex situations.
• Gather and accurately record detailed information using electronic client systems such as Liquid Logic.
• Assess the needs of callers, provide clear information and signposting, and make sound judgements on next steps.
• Manage incoming referrals including safeguarding concerns, DoLS requests, Police VPRF1 forms, ERISS notifications, and CHC/MDT information.
• Work within clear procedures and the principles of the Care Act (2014).
• Support the smooth running of the service through accurate data entry, good time management, and effective prioritisation.

This is a fast-paced, high-impact role at the heart of Adult Social Care’s front door, where your work directly contributes to keeping vulnerable adults safe and supported.

About the candidate:

The successful candidate will be someone who:

• Communicates clearly, confidently, and compassionately—especially over the phone.
• Can sensitively handle confidential, complex, and sometimes challenging situations with professionalism and good judgement.
• Has strong IT skills and can quickly learn new systems, including electronic client databases.
• Is highly organised, able to prioritise workload, and works well under pressure without compromising accuracy.
• Works effectively both independently and as part of a supportive team.
• Demonstrates understanding of data protection, confidentiality, and equality of opportunity.
• Brings excellent customer service experience, ideally within a telephone-based or public-facing setting.

Should you require any further information regarding the role or for an informal discussion, please email michaelareid@wirral.gov.uk

Interviews to take place week commencing 30th March 2026.

As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.