Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.*

Collection & Recovery Officer

36 hours x 2 (Fixed-Term until 31/03/27)

The Revenues and Benefits Service has an exciting opportunity to recruit 2 new Collection & Recovery Processing Specialist on a fixed-term contract, within the Debt and Income Maximisation Team.

About the Role:

The successful candidate will be working within the Debt and Recovery Teams, they will be responsible for handling the complex cases on the team and providing support to their subordinates, to ensure the maximise revenue for the Council. In addition, you will be responsible for responding to service queries as instructed by your team leader and dealing with complaints/enquiries within your service area to an appropriate deadline. You can expect to join a highly dedicated team and work with skilled and committed managers to take forward our ambitious and exciting changing programme. Focussed on continuous improvement and quality services you will work in a supportive environment, and provide a strong leadership to your team, giving stability, direction and energy to the service and making a difference.

We have embraced new ways of working and hybrid working between home and office will be a feature of this role. You will be given a nominated contractual work base, and you will be required to commute to this work base when necessary. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required.

About the Candidate:

You are an organised and proactive professional with excellent communication and problem-solving skills. You have experience handling complex casework, managing competing priorities, and delivering excellent customer service. You are confident dealing with sensitive situations, supporting colleagues, and working to deadlines in a fast-paced environment. A collaborative approach, strong attention to detail, and a commitment to achieving positive outcomes for customers and the Council will help you succeed in this role. A positive attitude towards learning, development, and continuous improvement is essential.

You will find more details about the role in the job description and what we are looking for from you in the person specification. In return we believe in ensuring staff are well looked after, staff wellbeing is a priority for us and regularly promoted, as are professional support and continuous professional development.

If you have any questions regarding the role, please contact Lauren Reddington on email: laurenreddington@wirral.gov.uk or Antoinette Cosgrove on email: AntoinetteCosgrove@wirral.gov.uk.

As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

 Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.